Hello Jennifer Joseph.
This page contains a link for one item, the Setup program for Client Service Tracker Version 8.4 Full.
You must already have Microsoft Access and Microsoft Excel on your computer for Client Service Tracker to work. See the bottom of this webpage for more information on the required types and versions of Access and Excel.
(1) Make sure that you are logged into Windows as the user who will be using Client Service Tracker.
(2) Uninstall any prior installation of Client Service Tracker that you have. Do this through the “Settings” or “Control Panel” window.
(3) Right click on the link below to download the setup program.
(4) After you right click, on the pop-up menu, click on “Save Target As…”
(5) Save it on your computer in a place you will remember, such as your Windows desktop. The file will be “Setup_Client_Service_Tracker_84_Full” (3.23 MB in size).
(6) Double-click the setup program that you saved in Step 5 in order to run it.
(a) If a Windows 10 window appears that says “Windows protected your PC” / “Windows Defender SmartScreen prevented an unrecognized app from starting. Running this app might put your PC at risk. More info”, click the “More info” link, then click the “Run anyway” button.
(b) If a dialog box pops up asking if you want to allow the program to make changes to your computer, click the Yes button.
(c) Follow the instructions. Since Client Service Tracker is an Access database, it should be installed to your “Documents” (or “My Documents”) folder. The default location will probably be your Documents or My Documents folder. Then within that folder it will create a subfolder named “Client Service Tracker 9”.
(7) After the setup program is finished, check to see if you have Client Service Tracker in your list of programs accessed from the Windows Start button. (To do this in Windows 10, click the Windows button at the lower left of the desktop, and in the list of programs, under “C”, you should see “Client Service Tracker”.)
(8) You may also have chosen to have shortcuts placed on your Windows Desktop. (This is not the setup program that you may have saved on your Desktop, but a shortcut labeled “Client Service Tracker”.) If your User account is an Administrator type account, you will have the shortcuts, and if not, you will need to create your own shortcuts. If you need to make your own shortcuts, do the following:
(a) Open a Windows Explorer window or File Explorer window (depending upon your version of Windows) and navigate to the place where Client Service Tracker was installed. This should be in a “Client Service Tracker 9” folder in your Documents folder.
(b) Right-click on the “CST Application” file. On the pop-up menu click on “Copy”.
(c) Right-click on your Windows Desktop and on the pop-up menu click on “Paste Shortcut”.
(9) Start Client Service Tracker by clicking on the “Client Service Tracker” entry in your Start menu or double-clicking on the shortcut on the “Client Service Tracker” icon on your Windows Desktop.
(10) When Client Service Tracker starts, you might see one of the following:
(a) A dialog box labeled “Security Warning” that tells you that the file may not be safe if it contains code intended to harm your computer. If you see this dialog box, click the Open button.
(b) A bar across the window near the top, with the words “Security Warning” at the left, telling you that some active content has been disabled. If you see this bar, click the “Enable Content” button that is on the bar.
(11) For the best way to learn what Client Service Tracker can do, please work through the Tutorial documents.
Download Version 8.4 now.